“>This chapter is excerpted from Application Service Providers: A Manager’s Guide.This chapter discussesService provisionImplementation estimatesSystem sizingPlatform preparationClient preparationCustomizationUser policiesData conversionTesting and quality assurance (QA)TrainingGoing liveMaintenance and upgradesMonitoring and reportingCall centersBilling and mediationASP CRMSeveral factors contribute to the unique nature of ASP customer support. Tobegin with, in the ASP business model
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Friday, February 8th, 2008 at 1:52 pm
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