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“>IntroductionI was once involved in an order management project. The time was the late1990s—decades after the introduction of enterprise data interchange (EDI).Many companies, including mine, still used paperwork to handle orders. Theprocess was pretty cumbersome. Paper order forms were distributed to potentialbuyers. The buyer had to fill out the order form and mail it to the specifiedpostal address or drop it off at a nearby drop-off center. When order forms werereceived, the  
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