“>Sorting Hardware/Software/Configuration ProblemsOne of the first steps in troubleshooting a computer problem (or any otherprogrammable system problem) is to determine whether the problem is due to ahardware failure or to faulty software. In most PCs, you can use a significantevent that occurs during the startup process as a key to separate hardwareproblems from software problems: the single beep that most PCs produce betweenthe end of the power-on self test (POST) and the beginning
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