“>IntroductionIn order to achieve business goals, organisations frequently have to developbespoke application solutions or customise commercial off-the-shelf (COTS)packages. These range from complex back-office database applications, CRMs andasset management systems to customer-facing fat and thin applications. Corporateweb-applications offer anything from a simple brochure request to a fulle-business implementation.Increasingly, these bespoke systems are exposed to larger and less tr
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IT Management
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